We recently (and very sadly…) sold our Valeco built home in Mango Hill and thought we would offer some feedback from that perspective that we thought may be constructive for you guys.
Firstly, we were first time builders when we approached Valeco and quite nervous since almost everyone we knew that had built in the past had filled us with a million horror stories about the perils of building! To our delight the whole process was so professional, so efficient and really, so much fun!
All of our needs were addressed when we designed the home, we were walked through the daunting colour selection process and absolutely thrilled with the outcome. The build itself was virtually hassle free and well and truly on time. We can’t thank you enough for making the experience a really exciting one for our family.
Our life brought us back down to Brisbane and we reluctantly made the decision to sell our home. During the open homes we were amazed at how many prospective buyers loved the quality of the finishes and the clever design techniques that had really maximised all the space had to offer.
We were understandably nervous when our prospective buyer had organised a building & pest inspection. Those guys are notoriously tough on even the newest house but the home came through with flying colours and we had zero issues to address with the construction.
We loved living in the home you guys built for us and were so sad to leave it but, when that time came, we were very confident that we had a unique, quality home to market and had no trouble at all finding another family to enjoy the space as much as we did. Looking forward to building again with you guys soon.
We love our brand new Valeco home! We met with Miguel (he is fabulous!) who fully customised our plans and gave us exactly what we wanted. Katherine, our colour consultant was beyond helpful (and just downright lovely!) and we couldn’t believe how fast things got going once it came out of council. Our house was built with only minor delays (due to Christmas) and the customer care officers kept us up to date throughout the entire process. The quality of the build and finish are fantastic, we will definitely be using Valeco again!
Well I’m now ensconced in my brand new Valeco Home, and what a lovely, well built home it is.
I just want to say thanks to you and all the Valeco staff who have helped me through this home building experience. You’ve all been wonderful. Being in Sydney and building here at Yarrabilba was fraught with difficulties, but I’m happy to say with Valeco’s help they turned out to be non existent.
All your staff from the office to your fantastic building supervisor Shane have been great. Not only have you all been efficient, knowledgable and courteous, you made me feel like a valued customer, not always the case in this day and age.
So once again, thanks, please pass my regards on to all the Valeco gang
I’d certainly recommend your company to anyone wishing to build in QLD.
We are emailing you to offer our feedback on our experience with Valeco from the outset through to the final handover of our house at Yarrabilba.
We wanted to start off by extended our sincere gratitude to Miguel who was charming, genuine and made us feel that no wish in our new house was too much trouble. He guided us through this stage of the build and always offered us exception customer service through communicating to us in a way that did not confuse us. His non hard sell approach left us with no doubt at this early stage that we were in good hands. Please pass this feedback on to him as we looked at him not as a salesperson but more of a friend.
Once we had everything confirmed and our colour selection was booked in with Katherine, we were excited about choosing our colour schemes, fixtures and fittings. We again could not speak highly enough of Katherine who gave us realistic suggestions, offering it with a smile and sense of humour that we loved! She guided us through the selection and again if she said she was going to communicate with us it was done quickly and efficiently and again, when we needed extra guidance nothing was too much trouble… Again we believe that she is an asset to your company and her expertise would always allow every build to be done with style.
After we experienced her service we could not have ever dreamed to have had anyone that would continue the trend we had experienced previously, but we did. Shane the building supervisor assigned to our build was exceptional in every way. As we are in our 60’s we needed someone who would not only offer their expertise to ensure our experience of the actual build was seamless, but also listened to our concerns and allayed any fears we may have had. In actual fact we grew to respect his judgements and along with his sense of humour we felt he always had our best interests at heart, something we have heard other builders are not concerned about. We feel that Shane is someone you need to look after and value, as we believe you would not get anyone as real as him.
Our whole experience of Valeco’s people has been a pleasure, even right the way through to customer service when issues had presented themselves. This extends specifically to Kylie.
Finally we are extremely happy with the quality, the finish and we know that we will be extremely happy living in our dream home that you helped create for us. We never in our wildest dreams ever thought this type of house was within our reach and we wanted to extend our complete gratitude for everything your team has done for us.
The pre-sales experience was excellent. The sales assistant [name removed] took the time to sit down and go through exactly what was included as “standard”, which was all much better quality compared to the standard inclusions from other builders.
The price when comparing apples with apples was very competitive. The sales assistant did not at all try to upsell, in fact, he put things in perspective so I didn’t overspend.
I had a problem with what came back on the soil test. It was quite a significant problem which meant I basically had to make significant changes to the plan, and different material had to be sourced. Valeco did an amazing job to come up with the solution. My neighbours had to pay 3 times as much as me. Its because of Valeco’s amazing work that I could still afford my house with the extra foundations required. The only issue I had was with lack of updates during this period. It was a stressful time and there were times a promised call was not delivered but this was rectified when I advised them of my concerns with this.
The build itself was smooth sailing, with exceptional customer service throughout. My site supervisor was Ken and he called me regularly to provide updates, had meetings with me out at the house at different stages, and I felt like I was really a part of the whole process. This is why I decided to go with a smaller family owned company, and Im glad I did just that.
Now that I’m in my house, I am so impressed with the quality of the house. It is everything I was promised at pre-sales. There are things that need to be changed/fixed (all very minimal) but you have to remember you will get this with all new homes. The urgent repair I needed occurred the next day, and now I am awaiting for someone to come for the smaller things, however [name removed] has been in regular contact to update me on what’s happening with these changes. I would definitely build with Valeco again, and I would definitely recommend them.
I am about to sign up for a third house with Valeco Homes with the same sales consultant.
The quality of the 2 houses I have had built with Valeco Homes are of a high standard. My first house has the same tenant as when we finished the house and there has been very minimal maintenance issues and the ones that have occurred have been dealt with. My second house finished 3 months ago and it actually rented for more than was anticipated, mainly due to the high level of inclusions.
While the build process was not without its issues, the fact you can talk to the owners of the company if the staff are not understanding your concerns makes the process bearable. The customer service is personable but sometimes it took a few days to get an outcome. All things aside, both houses have been great value for money and the turnkey pricing is very competitive when I compared them with other builders. I would recommend Valeco Homes, when the house is handed over there is no work to be done other than move your furniture in.
We engaged Val Eco homes to build our first property for us after trailing though the endless show homes on offer throughout SEQ from all the market leading builders.
Due to the natural of our block of land we purchased we decided to design our own property from scratch as appose to building off the plan. Val Eco homes offered us a CAD design layout drawing of our custom build prior to signing any contract with them free of charge to see if the foot print would work.
We asked Val Eco on several occasions to make changes until we found the rig ht layout for us all of which was free of charge and hassle free.
Due to the overall service Val Eco offered us up front bearing in mind all other leading building contractors were asking a minimum of $1000 just to transfer our design from paper to a CAD drawing we signed and engaged Val Eco to build our home.
Once the drawings were approved Val Eco built the house complete within 12 weeks. I am in construction myself and regularly checked over the property and can honestly say I found no major issues. The site supervisor was knowledgeable and very approachable; he called regularly to ask questions to clarify exactly what we wanted. Of the two minor issues I we found both was rectified within a couple of days. All Val Eco staff whether it be field based or office based were friendly knowledgeable, and very efficient.
Based on build quality, service, communication and price I would recommend Val Eco to others and we for sure would use them again on our next build.
Had a great experience building my first home with Val Eco Builders.They are extremely service oriented and worked very hard to get us into our new home quickly. Especially our sales consultant has been fantastic in his clear communications with us, very professional,very knowledgeable about the products and services, and very thorough in his work, provided regular updates and consistently managed our expectations. Not only that it is pleasure dealing with our site supervisor and has been easily accessible for any questions, queries or concerns . He is very responsive and helpful throughout the entire process. Answered all questions quickly and thoroughly, very professional and a very good communicator.
From the beginning it has been an enjoyable, exciting experience right from the sales consultant at the display home in North Lakes, consultant during our colour selection has been very helpful giving us an idea and very patiently explained each and every aspect. Just in one word should say the entire team of Val Eco is an excellent and fantabulous team to deal with, we are extremely happy with Val Eco and also looking forward to build with Val Eco in future.
We are very happy with the final output of the house and also the quality of the finished products and are very much excited to move into our beautiful new home.
In conclusion,we once again thank Val Eco for fulfilling all the promises they made before starting our house.
We were pleased when we came across Valeco Homes after months of looking for a builder to build our principal home. Because we had a particular vision for our home and were interested in plan changes as well as above standard inclusions, we were constantly faced with a lack of transparency and flexibility from other builders. When we met our Valeco sales consultant we realised that Valeco Homes are different from other project builders.
Valeco Homes offered a custom plan and façade, and provided a copy of plans and 3d images to demonstrate w hat our changes would look like. No additional costs were associated with moving walls as we found with other builders.
Aside from the flexibility offered by Valeco Homes, the willingness of our sales consultant to work with us to achieve our desired outcome was like nothing we had experienced. Miguel Ramirez based at the Yarrabilba display home was professional and had exceptional customer service skills. He was very knowledgeable about various areas of building and always took the time to answer our questions and provide pricing for items above standard. He offered solutions for issues that arose and had great ideas and suggestions that helped to enhance the house design.
We worked alongside our sales consultant Miguel for many months to cover all aspects of our build before progressing to contract stage. In this time Miguel always respectfully catered for our requests and specification changes. When challenges arose Miguel communicated effectively with other members of the Valeco team and explored options until coming to a resolution. Miguel responded to all of our correspondence promptly and was always well prepared for meetings. No request was too difficult and he was consistently upfront about pricing which we found to be very competitive compared to other builders.
A number of amended versions of the plan were provided to us by the draftsman Nick prior to contract stage. Nick was able to accurately capture our vision for a custom façade and plan changes.
We are now at contract stage with Valeco, and finalising details before our build begins early in 2016. We have now attended a colours appointment with our colour consultant Katherine to select finishes and make final changes. Katherine was professional and ensured she knew the project well before meeting with us. She was friendly, knowledgeable about products, and was able to offer a number of ideas and practical suggestions. She was very thorough when developing the variation documentation to ensure accuracy and maintained communication with us during this process.
Our sales consultant Miguel has continued to support us through the process even following us signing the contract. Using his knowledge of the project he has continued to collaborate with other Valeco team members, continues to respond to our correspondence and always ensures that our requests and questions are followed up.
So far our experience with Valeco Homes has been an extremely positive one and we look forward to the commencement of our build. We will provide further update as the project continues.
Recently completed a new home with Valeco. Its never an easy process building and haven’t come across anyone who enjoys it in its entirety! Found Valeco team to be exceptional, especially Greg (initial sales and brilliant advice), Kim (customer service extraodinare) and Steve (Site Supervisor guru). Good people make challenging processes less challenging! Really impressed with the effort, thought and sheer grit of the team and the way people like Steve could work around problems. Was it all smooth – No. Did Valeco earn its stripes as a flexible and quality builder – yes! Very few surprises, hidden costs and things that didn’t meet expectations – not bad for one of the most emotive and expensive decisions you make in your life.